Business Sense Workshop: A Remarkable Customer Experience Doesn’t Happen By Accident
January 19 @ 11:00 am - 12:00 pm UTC-5$10
You only have seven seconds to make a first impression. The connection between your employee and your customer is crucial. Your employee’s first impression is either a shining moment in which a prospect decides to become a customer, or not. This first interaction could be via phone, email, or a face-to-face conversation. Regardless of the initial connection point, this is the moment of truth. Many businesses haven’t put in the time and efforts required to design a remarkable customer experience, and in return, are not capitalizing on potential profits.
Join Nathan Schock, co-founder and president of FiveFour, to discuss employee and customer experience. It’s not simple, but it’s attainable. And it doesn’t happen by accident.